Complaints Policy
Last updated: 2026-08-31
We take feedback seriously
If something isn’t right, tell us. Most issues are resolved quickly and without fuss.
How to raise a complaint
Contact us with the details of your concern and your job reference if you have one. We aim to acknowledge your complaint within one business day.
Our process
- We investigate and respond with a proposed resolution within five business days.
- If you’re not satisfied, escalate to our operations manager for review.
- If the issue relates to a warranty claim, our workmanship warranty terms apply.
Contact
Reach us via the contact page or by phone.